PRIVACY POLICY

This Website Privacy Policy explains the type of information that will be collected in the course of your visit to the Site and the purpose for which we will utilise the information.

Toby's Estate Coffee Pty Ltd respects the privacy of all visitors to the Site. We are bound by the Privacy Act 1988 (Cwth) ("the Act") and the National Privacy Principles (NPPs), which set out a number of principles concerning the collection, storage, use and disclosure of personal information.

Information we collect

We will not collect personal information about you unless the information is voluntarily submitted by you. Personal information means information or an opinion about an individual whose identity is apparent or from which your identity can be reasonably ascertained.

The information about you that we collect through this Site includes your name, address, email address, mobile and other telephone numbers, gender, age and personal preferences, as well as your marketing communication preferences (for example, whether you wish to receive email and/or SMS marketing from us).

We collect information submitted by you on this Site when you register, purchase, contact us, or otherwise submit information via this Site. The provision of personal information and data by you is voluntary. If you do not want your information to be used for the purposes mentioned below, please do not provide us the information.

We receive and store certain types of information whenever you interact with us. For example, like many websites, when you visit our Site, our server attaches a small data file known as a "cookie" to your hard drive. This enables us to analyse usage patterns on our Site in order to tailor it to your needs. Cookies identify your computer to our servers when you visit our Site. Most web browsers are set to accept cookies. If you do not wish to accept cookies, you can refuse the transfer of cookies to your computer's hard drive by adjusting your Internet browser. Cookies in and of themselves do not personally identify users, although they do identify a user's browser. We do not store any information inside cookies.

We may collect information about the date, time and duration of visits and which pages of the Site are most commonly accessed. This information may be used by us to help to improve the Site. We do not link this information back to other information that you have provided to us.

What we do with your personal information

We will treat any personal information that we receive from you with care and recognise the need for appropriate action to manage and protect any information that you share with us. Toby's Estate will not sell, rent, or otherwise deal in, disclose or reveal personal information for any commercial purpose or gain without your consent, unless permitted or required by law.

We may from time to time disclose the personal information that we receive from you to certain selected organisations, sub-contractors and agents to whom we outsource certain functions for example, mailing houses, persons answering customer support inquiries or performing statistical analysis of our services and products, including such organisations, sub-contractors and agents that are located outside Australia. We may from time to time disclose the personal information that we receive from you to other related bodies corporate of Toby's Estate, including those that are located outside Australia.

Where you have given us your consent, Toby's Estate may use your email address and mobile telephone number to send you marketing communications, including promotional emails and SMS messages about our products, services, offers and events. You may withdraw your consent to receive these communications at any time by following the unsubscribe instructions in the message (for example, using the unsubscribe link in an email or replying STOP to an SMS) or by contacting us using the details set out below.

We will not pass on your information for direct marketing purposes to anyone other than the persons or organisations set out above unless you have indicated to us that you would like to receive information about products and services, including by email and/or SMS.

Why we collect your personal information

We may collect your personal information, including sensitive information, for a number of reasons, including:

(a) suggesting and selecting products which may interest you, and communicating these to you by email and/or SMS where you have consented to receive such communications;

(b) providing general health information, and information on products and services;

(c) customising of certain products and/or services;

(d) conducting analysis for marketing and research so that we can improve our products, services and marketing communications (including email and SMS campaigns);

(e) conducting statistical analysis, in order that we can better understand your needs and/or discern general patterns and trends of consumption;

(f) to conduct and administer competitions and promotions, including communicating with you about those competitions and promotions by email and/or SMS where you have consented;

(g) sending you publications, correspondences, email releases, SMS messages, updates or notifications, where you have consented to receive such communications;

(h) providing access to restricted areas of the Site; and

(i) for such other purposes as you have previously agreed to.

From time to time, we may have contests or competitions and you will have to supply us with specific personally identifying information. In such cases please note that the Privacy Policy may be varied and the changes brought to your attention in the relevant pages of the Site.

The above shall not apply or shall cease to apply to such information as (a) has become public knowledge other than through disclosure by Toby's Estate, (b) was already known to Toby's Estate prior to your disclosure, or (c) is required to be disclosed by Toby's Estate by any competent judicial, governmental or regulatory body; laws or regulations of Australia or any other territory.

Contacting Us

If you have submitted information, but do not wish for us to make any further use of the information for the above purposes or wish to access or make changes to the information you provided us, you may write to us at the following address and to the attention of Customer Service at Toby's Estate Coffee Pty Ltd, Industrial Estate, Unit C1, 46-62 Maddox St, Alexandria NSW 2015 or contact us at customerservice@tobysestate.com.au or (+61) 1300 074 178 and we will exercise all reasonable efforts to remove the relevant information from our records, provide access or change your information. In most cases you can access your personal information.

If you would like to obtain further information about how we deal with your personal information or you have any concerns about privacy or you wish to complain about a breach of privacy, you may contact us using the contact details above.

Children and young people who are below 18 years of age are advised to obtain permission from their parents or guardians before they submit personal information to the Site.

Toby's Estate may from time to time amend this Privacy Policy without prior notice.

Disclosure Notices

Contact Us section: CONSENT NOTICE

Toby's Estate Coffee Pty Ltd collects your personal information to respond to your questions or feedback. Toby's Estate may disclose your information to persons answering customer support inquiries or performing statistical analysis of our services and products including organisations and persons located outside Australia. If you do not provide us with any of the information we require, we may not be able to respond to your questions or feedback. By giving us your information, you consent to us using or disclosing the information in that way. You can request the personal information we hold about you in most cases. If you have any concerns or complaints, you can contact us by post at Customer Service at Toby's Estate Coffee Pty Ltd, Industrial Estate, Unit C1, 46-62 Maddox St, Alexandria NSW 2015, or by phone at (+61) 1300 074 178 or by email at customerservice@tobysestate.com.au. See above to view our privacy policy in full.

Promotions section: CONSENT NOTICE

Toby's Estate Coffee Pty Ltd collects your personal information to enter you into the promotion you have selected or automatically been entered into. Toby's Estate may disclose your information to persons overseeing the administration of the promotion, persons answering customer support inquiries or performing statistical analysis of our services and products including organisations and persons located outside Australia. If you do not provide us with any of the information we require, we may not be able to enter you into the selected promotion. By giving us your information, you consent to us using or disclosing the information in that way.

If you tick the marketing consent box, you also consent to Toby's Estate Coffee Pty Ltd using your email address and/or mobile number to send you marketing communications (including promotional emails and SMS messages) about our products, services, offers and events, and to disclose your information to our service providers (including those located outside Australia) who help us deliver these communications and perform statistical analysis of our services and products. You can opt out of email marketing at any time by using the unsubscribe link in our emails and opt out of SMS marketing by replying STOP to our SMS or by contacting us using the details in our Privacy Policy.

You can request the personal information we hold about you in most cases. If you have any concerns or complaints, you can contact us by post at Customer Service at Toby's Estate Coffee Pty Ltd, Industrial Estate, Unit C1, 46-62 Maddox St, Alexandria NSW 2015, or by phone at (+61) 1300 074 178 or by email at customerservice@tobysestate.com.au.

Newsletter / Marketing sign up: CONSENT NOTICE

By providing your email address and/or mobile number and ticking the relevant consent box, you consent to Toby's Estate Coffee Pty Ltd collecting and using your personal information to send you marketing communications about our products, services, offers and events via email and SMS. We may disclose your information to our service providers (including those located outside Australia) who help us deliver these communications and perform statistical analysis of our services and products.

If you do not provide the requested information, we may not be able to provide you with these marketing communications.

You can opt out at any time

Email marketing: Click the unsubscribe link in our emails

SMS marketing: Reply STOP to our SMS messages

Both: Contact us using the details in our Privacy Policy

Toby's Estate Coffee Pty Ltd

Industrial Estate, Unit C1, 46-62 Maddox St, Alexandria NSW 2015

Phone: (+61) 1300 074 178

Email: customerservice@tobysestate.com.au